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Customer's Privacy and Security

We at Chashma, know that you (visitor or a registered user) care about how information related to you is used or shared. We are thankful to you for trusting us to be careful and sensitive with the information you send us. You have complete control over Your personal information. However, we require some pieces of information about Yourself before allowing access to use or visit some sections of our website. To Chashma, our relationship with you is of utmost importance. We strive to maintain the confidentiality and security of any personal information provided to us by you. We are proud of our privacy policy and our site’s security standards. We’ll like to inform you of how we protect the information given to us by you and use it to provide services to you. By visiting our website, You agree to the terms described in the Privacy Policy. You extend the agreement and consent to our collection, processing, application, disclosure, and transfer of your personal data according to the provisions of this Privacy Policy.

Information You Provide To Us

We receive every information that You enter on our website or provide to us through other ways, which is eventually stored on the Company’s secure servers. We often seek to collect from You various forms of information, such as name, address, e-mail address, telephone number, mobile number, gender, date of birth, eye prescription, and gift message. It excludes any details of your debit cards, credit cards, or Netbanking credentials, all of which are stored on Chashma’s secure servers and in the cookies on your computer. We use the information provided to us for responding to requests, customizing future purchases with us, and utilizing, without affecting any of your other rights, for whether commercial and non-commercial purposes which the company deems necessary for business purposes. You can always add or update your information through your account or by mailing us at support@chashma.com

Information That Is Automatically Collected

In general, you can visit this website without telling us about yourself or revealing any information at all. We may use automated means to collect various types of information about you, your computer, or other device used to access our website. A list of types of automatically collected information may include network or internet protocol address and the browser you’re using: There’s no other personal information that’s being stored by the Company.

Retention Of Your Information

We will retain your personal data as long as it’s necessary to fulfill the purposes outlined in this Privacy Policy unless an extended retention period is required or permitted by law.

Communication Through Email

To verify your identity and communicate through emails, we will send you an email confirmation first.

Sharing Information Received By the Company

To deliver an excellent class of services, we may share your information with third parties such as service providers like delivery. If we’re doing that, we’ll make arrangements to ensure the information shared is on a need-to-know basis and restricted by law for further disclosure. If we enter into contracts with third parties, we ensure they maintain the same consistency of data protection. The information shared with any other party or service provider will only be done to process transactions needed to fulfill the order.

Protection of the Company and Others

We release personal information if it’s to comply with the law, to enforce or apply our T&C’s and other agreements; to protect the rights, property, safety of users, and others. This includes a to-and-fro of information from companies and organizations for fraud protection. You hereby consent to give us permission to disclose and transfer information to such third parties, as may be required.

Security Of Information

We strive to secure your information during your interaction with us by using Secure Sockets Layer (SSL) software during the process where you enter your debit card, credit card, or net banking details which encrypts any information you input. We consistently re-evaluate our security policies and standards to maintain them as required or adapt to counter new challenges. We don’t and will not sell or share Your personal information to anyone, for any reason, at any time, unless it’s (A) in response to a valid legal order by a law enforcement agency or government agency or (B) after taking your consent about it (C) to use for analytical purposes without disclosing your personal data.

All the information collected from you is stored on the company’s secured server system. Its security is maintained by practices proprietary to the company. Such Security involves measures such as but not limited to password protection, restricted access, encryption, and physical security measures to guard against unauthorized access to the systems. Chashma’s Security contains managerial, operational, technical, and physical security control measures protecting the information of users. You agree that the Security designed is satisfactory and made to protect the user’s information.
We strive to allow you to retain the anonymity of Your personal identity and that means you’re free to choose an anonymous email ID login and password.

Access to your information is strictly restricted to the Company’s employees and contractors, strictly on a need-to-know basis in order to execute, develop, or improve the Company’s service. The Company only requires from you an email address for Login ID and Your Third Party Account Information to provide our services. Other than that, there’s nothing the Company requires from you that might be considered personally identifiable information. It’s imperative that you take precautions to protect against unauthorized access to your account. Do sign off when finished using your account. As described in this policy and after your consent, the Company will connect electronically to Your bank, debit or credit card, and other financial accounts to process your order. Chashma will also use third-party companies to deliver products to your address.

Conditions Of Use and Notices

Kindly read the terms and conditions of Chashma at https://www.chashma.com/terms-conditions. If you use our website, your visit and any dispute over privacy are subject to this Agreement, including limitations on damages, arbitration of disputes, and rule of law in the Republic of India. If you have any suggestions regarding the policies of our website, email us at support@chashma.com and we will act on it. As new rules become applicable in this industry and country, we will update our Terms and Conditions, and information that is being collected will differ depending upon the privacy policy in effect. We will inform you through emails regarding any update of the policy unless you opt not to. We suggest you keep on visiting us to see any changes for yourself.

Grievance Office

If you have faced any issues or have any queries regarding the Security and Privacy Policy, kindly contact us at support@chashma.com

Cookie Policy

We may use cookies to personalize your experience with our Services for an intended purpose like recognizing your name when you return to our website and save your password on the website. We may use Cookies to help us offer or recommend products and services that we think will interest you, in effect enhancing your user experience. If you accept Cookies from us, you agree to our use of any information collected from that. If we use a third-party service to host or deliver content, we may arrange for a common identifier that’s shared with the rule being a restriction of data sharing, to accurately measure the traffic and usage.

NDNC Guidelines

By registering with our website, you authorize us to contact you via email, SMS, and phone call to offer our services. If you have applied to be on the DND list and still register with us, we are allowed 365 days to contact you. This privacy policy pertains to Your use of Chashma and its services. This policy does not apply to practices of companies that Chashma does not own or control, or people that Chashma does not employ or manage. Chashma collects information when a user enters our website, visits our pages, or register for an account. Once you register with Chashma and sign in to our services, you’ll be requested to register your mobile phone, email id, or device to receive messages and notifications regarding any update. By registering with us, you allow us to send you emails and messages regarding Chashma’s offers, services, advertisements, and login details.