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Return Policy Of Chashma

We are committed to providing you high-quality products. If you find the product ‘damaged’, you can request an exchange or refund within 15 days of receiving the order of eyeglasses and 8 days of receiving the order for sunglasses. We do allow exchange/refund of our products depending on the following terms and conditions:

  • Take your product with the original packaging and the accessories provided to the store.
  • Store personnel will inspect the glasses and fix the product if there’s a minor issue with it.
  • If you’re not satisfied, you can exchange the product or get a refund as per our policy.

The Refund Process

There are two ways you can get a refund

1. Store Credit

The total amount paid by you will be credited to your account with Chashma. Here are some of its benefits:

  • You can use the store credit to purchase any product. For example, if you have Rs 1000 as store credit and you want to buy a product worth 1100. You can use the credit to pay for 1000 rupees and the 100 rupees left can be paid through cash, card, or online payment.
  • You can use the store credit to purchase products or in-store.
  • The store credit will be valid for 5 years and isn’t subject to any changes.

2. Bank Account

A full cash refund will be transferred back into your bank account directly. However, the number of days will differ based on the bank policy.

Warranty Timeline

Every Chashma, be it prescription glasses or sunglasses, is offered with a one-year conditional warranty. This warranty is applicable if there is a manufacturing defect on the frame(subject to examination) or lenses.

Exclusions

The Warranty is limited and doesn’t include product breakage, scratches, damages caused by accident, mishandling, negligence, shock, tampering, loss of components or accessories, improper use or storage of the product.